Your place in the team:

• To provide timely and constructive solution-oriented support services to maximize revenues and profitability

• To provide support for drafting, negotiation, closure & implementation of proposals and contracts.

• Keep in touch with existing customers (phone, email) - support sales staff and serving your own customer base

• Receive and manage incoming orders, coordinate with colleagues.

• Find new customers, contact them and register customers in a CRM system.

• Provides accurate pricing and contracting support within the agreed scope, focusing on drafting and negotiation for basic deals.

• Contacting suppliers (requesting a quote and information)

• Provide product information and advice.

• Create, register and track the customer quotation and proposal, contract documents using a library of pre-written content.

• In case of special order give a written confirmation to the customer.

• Effective management of account receivables.                 

• Provide support in opportunity management for the Sales team in the respective CRM systems.

• Ensures that all documents are signed and stored in the respective databases and other internal systems.

• Professional handling and registration of customer complaints, ensures that risks are identified and mitigated to reduce or eliminate claims by customers.

• Continuous monitoring of market information (competition, customers, industry), recording and transmission of information to support the activities of sales staff.   

• Assists in the development and sharing of know-how and product materials.

• Commercial, business and contract awareness.

• Intermediate English required.

• Computer skills (MS Office, Microsoft AX)

• Analytical skills.

• Problem solving skills.

• Strong communication skills.

• Teamwork.

• Attention to detail/accuracy

• BSC or MSC degree in Horticulture is advantage.